Ambulance

Service

  • The Jacksonville Fire Department not only serves in fire suppression, but provides emergency medical transportation.  The current fleet of four ambulances manned by the Fire Department are classified under the Texas Department of State Health Services as BLS with ALS capability units.   This ranking allows for every aspect of pre-hospital emergency care to be administered in the field.  The City of Jacksonville utilizes the ambulance service in two capacities; 911 emergency service, and non-911 medical transportation. 
  • On average, the Jacksonville Fire Department responds to 3,300 ambulance calls annually.  Approximately 900 of the 3,300 calls are categorized as non-911 emergency medical transports, while the remaining 2,400 are emergencies.  The Jacksonville Fire Department Ambulance Service provides 911 coverage within the corporate city limits of the City of Jacksonville, and has a mutual aid agreement with UT Health EMS Service that provides EMS coverage outside the city limits of Jacksonville. 
  • The City of Jacksonville offers its citizens an Ambulance Subscription that can be paid through their water utility bill for a fee of $8.00 a month.  Citizens can sign up for this program at City Hall or fil out the online fillable registration form shown below, along with description of subscription.

Subscription

  • The Jacksonville Emergency Medical Services (EMS) provided through the Jacksonville Fire Department charges can be up to $1,500.00. EMS bills are classified under five categories depending on the patient’s condition, and categorical billing is applied.
  • THIS SUBSCRIPTION SERVICE IS NOT AVAILABLE TO MEDICAID CLIENTS, APARTMENT BUILDINGS OR TENANTS NOT ON A UTILITY BILL.
  • The City of Jacksonville offers an alternative program for those interested in managing their costs with more certainty.  Citizens can subscribe to an Ambulance Subscription Program.  For $8.00 a month added to your city utility bill, subscribers are entitled to three (3) EMERGENCY transports per year without any out-of-pocket expenses.  However, insurance companies will be billed.  This is known as balance billing, and means the patient’s insurance will be billed, and the remaining costs after insurance is applied is eliminated.  This program is only available to residents of the City of Jacksonville.  The residents may start and cancel this service in writing at any time.  The City of Jacksonville reserves the right to terminate an existing membership for any reason by giving 30 days’ written notice to the subscriber. 
  • FAQ’S
    • When does the subscription cover ambulance services?
      • If you call 911 for emergency medical services inside the city limits, the subscription covers the ambulance service.
    • How many times can I call 911 and expect the subscription to cover the costs?
      • The subscriber is allotted up to three (3) 911 emergencies in a one year time period.
    • If I have been transported to a local hospital, and the local hospital decides to transport me to a higher level of care facility, will I be covered under the subscription?
      • This transport for higher level of care will be covered under the subscription under two circumstances.  If you have not reached the three-limit emergency allotment, and it is a CITY OF JACKSONVILLE FIRE DEPARTMENT AMBULANCE that transports you, it will be covered.  .  The Jacksonville Fire Department reserves the right to deny any transports from a Jacksonville Medical Facility to any other facility based on staffing, call volume and medical needs. The local medical facilities have the right to call any provider to transport you to a more appropriate facility, and this will NOT be covered.
    • When am I not covered by the Ambulance Subscription?
      • If you are in need of a transport for higher level of care from a local hospital to an out-of-town hospital, and the City of Jacksonville Fire Department Ambulance is unavailable to provide this transportation, and another agency provides transportation, the subscription WILL NOT cover the subscriber.
      • The subscriber WILL NOT be covered if they have exceeded the three (3) annual allotment for Jacksonville Fire Department ambulance transportation. 
      • The subscription WILL NOT cover transports from a medical facility back to a residence or back to any care facility where the individual may receive care or treatment. 
      • The Ambulance Subscription Program DOES NOT cover any medical air transportation.
    • If a subscriber of the program calls 911, and the Jacksonville Fire Department ambulance does not respond, but another ambulance agency does, is the subscriber covered?
      • If the subscriber has not exceeded the annual three (3) allotment, yes, it is covered.  However, the subscriber will receive a bill from the agency that provided the service to them, and it is the responsibility of the patient to submit the bill to the Jacksonville Fire Department for payment processing.
    • Who does the subscription cover?
      • The subscription covers all immediate family members living at the address provided on the registration form that is located within the corporate city limits of Jacksonville. No one living outside the City of Jacksonville corporate city limits can be covered.  The immediate family members covered are spouses and children living at the same residence.
  • To sign up for the Ambulance Subscription Program, citizens may register by filling out the form at the link below. 

Bill Questions

  • The City of Jacksonville DBA Jacksonville Fire Department utilizes a third-party billing company to process payment collections. Below is a link, as well as contact information if you have any questions regarding your bill.
    • Emergicon Website
    • Write to EMERGICON
      • Emerigicon LLC
      • 1717 McKinney Avenue, Ste. 700
      • Dallas, TX 75201
    • Call Emergicon
      • (972)602-2060