Animal Shelter & Animal Control


Report a Stray Pet

  • Report a stray pet around-the-clock, using our 'Report a Concern' module below.
  • Or, please call us during business hours at (903) 339-3291, or please call the Jacksonville Police Department during non-business hours at (903) 586-2546.

Mission StatementChild adopts three kittens Opens in new window

  • Jacksonville Animal Control promotes and protects the welfare of our citizens and animals. Our goal is to promote responsible pet ownership and to prevent the spread of animal borne diseases. In addition, we will provide services, care, registration, animal control and public safety for our community. We strive to promote adoptions of healthy, non-aggressive animals to the public, while providing temporary shelter for stray, unwanted or homeless animals.
  • To provide responsive, efficient, and high quality services that preserves and protects citizen and animal welfare. 


  • Our location at 208 E. Tena Street cares for homeless and abandoned animals looking for responsible, loving homes.   
  • In 2020 we handled approximately 500 animals. Approximately 93% of those animals were either adopted or transferred to an approved animal rescue. We will continue to educate the public and work with our community in order to provide the best animal services possible.
  • Our new facility needs your help. We are always willing to accept volunteers who want to help at the shelter. Please check in with the Animal Control Supervisor to receive instructions. Our community partners and volunteers are paramount to our success.

Goals and Objectives

  1. To educate the public in public safety and humane issues regarding animals. 
  2. To enforce the City ordinances and State statutes pertaining to animals. 
  3. To assist the public in resolving animal issues.
  4. To protect the safety and welfare of the citizens and animals of this community.
  5. To prevent the spread of animal illnesses and other zoonotic diseases.
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