Water / SEWER / GARBAGE

Water Deposit Fee (Per Connection)

Category Fee
Residential $100 per connection
Commercial or any other 1/12 of the prior 1 year's total utility billings or $150, whichever is greater, per connection
Additional residential water deposit If a water account has been disconnected more than 1 time in a 12 month period, an additional
​deposit of $50 will be collected in order to continue water service.

​If a customer's water account has been closed for nonpayment and has an uncollected balance,
​an additional $50 deposit is required ($150.00 total deposit) in order to open a new water account.

Minimum Rate by Meter Size (Residential)

The minimum for administration, billing and collecting per month based on water meter size
Meter Size Minimum Charge
¾ inch or less $13.76
1 inch $16.31
1 1/2 inch $20.55
2 inch $24.04

Minimum Rate by Meter Size (Commercial)

The minimum for administration, collecting and delivery based on water meter size.
Meter Size Minimum Charge
¾ inch or less $18.39
1 inch $21.80
1½ inch $27.47
2 inch $32.13
3 inch $39.62
4 inch $46.97
6 inch $59.18
8 inch $70.17
10 inch $88.41

For All Water Used The Following Rates Apply

Gallons Used Price per Thousand Gallons
0 - 2,000 gal. $1.94 / per thous. gal.
2,001 - 10,000 gal. $2.59 / per thous. gal.
10,001 + gal. $2.85 / per thous. gal.

Water customers located outside the corporate limits, excluding rural water supply corporations, will be billed at one hundred fifty (150) per cent of the rates listed above.

​Call customer service @ (903) 586-3510 for rural water supply corporations rates or for bulk water services rates.

Wastewater Rates

Type Rate
Residential Rates a. Base charge of $14.06 per month per customer, plus

​b. A Volumetric Charge up to 10,000 gallons per month of
​$2.89 for each 1,000 gallons of water supplied each month.

​All multiple family residences or apartments having 4 or fewer units, which are served by 1 water meter will be billed a $14.06-minimum per month for each residential unit plus $2.89 for each 1,000 gallons of water used. Not to exceed $171.74.
Commercial, Industrial Sewer Customers and/or Multiple Family Residences having more than 4 units which are served by 1 water meter a. Base charge of $15.50 per month per customer, plus

​b. A Volumetric Charge of $2.89 for each 1,000 gallons
​of water supplied each month.

Wastewater service outside the corporate limits shall be provided at 150 per cent of the rates for wastewater service within the corporate limits of the City of Jacksonville, Texas, as listed above.

Water Tap Fees

Size Cost
¾” $650
1” $950
1½” $1,250
2" $1,550
3" and Greater Actual Cost

Sewer Tap Fees

Size Cost
4" $500
6" or Greater Actual Cost

Fees Incident to the Sale of Water

  • Late Payment Penalty- 10% of Account Balance if not paid before 5 p.m. on the 15th day after billing.
  • Bad Check Collection Fee - Any check payable to the City which is returned to the City marked "insufficient funds" or returned for any reason shall incur a penalty for collection and failure to pay of $30 to be added to the bill then due for water and waste water service.  A return check shall constitute nonpayment for service and shall result in the same action and conditions applicable in the case of any other unpaid utility account.
  • Transfer Fee - The City shall impose a charge of $50 on any customer who transfers an account within the City from one location within the system to another location. 
  • Reconnect Fee - A $35 nonrefundable reconnect fee shall be charged to any customer reconnecting to the water system after a delinquent account has been disconnected for nonpayment.
  • Connect Fee - A $35 nonrefundable fee shall be charged for connecting to an existing water service. 
  • Meter Reread Fee - No fee shall be charged for a customer's first request for a meter reread.  If no problem is found and the customer requests a second reread within 12 months of the first request for reread, a $25 fee shall be charged.
  • Return Trip Service Fee - A $25 fee shall be charged to any customer who missed a scheduled water service appointment and requests a return trip to provide requested service.
  • Meter Tampering Fee - A $50 fee shall be charged to any customer whose service has been tampered with in the following manner:
    • Broken meter lock;
    • Damaged or broken curb stop;
    • Dialog damaged or disconnected;
    • Meter lock removed;
    • Broken meter;
    • Stolen meter;
    • Unauthorized connection inserted;
    • Any unauthorized water usage.

Solid Waste (Residential)

*Must satisfactorily demonstrate to the Public Works Director that such user is physically unable to place user's garbage, brush or trash at curbside*
Service Type Fee
Curbside $18.62 plus tax
Curbside with bulk pickup $23.28 plus tax
Not More Than 50 Feet From Curb
*must demonstrate physical inability*
$21.62 plus tax
More Than 50 Feet From Curb
*must demonstrate physical inability*
$24.62 plus tax
Multiple Units (4 or Less) $18.62 per family unit per month plus tax
Multiple Units (5 or More) $12.13 per family unit per month plus tax
Trash Cart Rental $2.00 monthly


Solid Waste (Commercial)

Commercial, hand pickup.  Collection of hand pickup garbage shall be by contract only with the City.  Commercial hand pickup shall be limited to those commercial customers who generate no more than 6, 30-gallon containers of refuse per pickup per week.  Containers cannot weigh more than 40 pounds.  Pickups shall be limited to twice-weekly service, and all customers retained by the City for such pickup shall pay a monthly fee of $48.75.

Commercial, non-hand pickup.  Collection of non-hand pickup shall be by contract only with the City.  The charge for commercial containers shall e equal to the charge of the City of Jacksonville as authorized by its contractor for such commercial customer, plus a 10% administrative fee.